Using our on-line web system you may schedule, retrieve results from your desktop. or you may use a toll-free telephone number that puts you in touch with  knowledgeable service associates who can access information from anywhere in the country at the touch of a button. This "one stop shopping" allows you to inquire about results, search for the nearest collection access point, order requisitions or find specific account information without wasting time, so you can concentrate on issues important to your business. With just one call it's easy to understand how The National Drug Testing Customer Service Department is the core of the centralized process that sets Quest Diagnostics Drug Testing Services apart from all others.

After donors receive the testing requisition, they then go to a collection center. Corp-Med has the most comprehensive collection access point networks for drug testing in the industry. This means your employees or applicants are usually within a few miles of providing a collection, making it more convenient for all involved.

Once the sample is collected, our process moves to specimen shipment. A network of nearly 1800 Distribution Service Representatives and private airplanes provide speed and control in transporting specimens. Our laboratory Distribution Service Representatives are specially trained in specimen handling and chain-of-custody requirements. If you have ever experienced a lost specimen you know how important this is to running an effective program.

When the sample arrives at the laboratories, a national Department of Health and Human Services - certified laboratories provide secure testing. Utilizing a standardized and shared network of computers and communication systems, these laboratories offer the reassurance of backup resources, should any sample every need to be rerouted, at any time, for any reason. This offers you an added degree of confidence and reliability in the drug testing process.

Once testing is complete, we offer multiple options for results reporting. In addition to delivering results via our web site, a secure teleprinter, FAX and direct computer links, we offer Quest Diagnostics Voice Response. This technologically- advanced system enables you to interact with a computer over the phone, 24 hours a day, 7 days a week. Activated by a security-code, our secured web site allows you to schedule and see results. Our relationships with all of the major Medical Review Officers and our flexibility in the delivery of information assures you of fast turnaround of all results.

Finally, once you receive the results, you're ready to inform the testing donor. If you have any questions, our unique program management and customer service capabilities can help you confidently manage your substance abuse program. As a matter of fact, all of our customers - from small companies to large - turn to us for help in addressing the complex needs of creating a drug-free workplace. It's why we're Tested and Trusted For Over Two Decades.